The Dolphin Customer Charter
To improve the service Dolphin offers you, from the release of Supernova version 14 in Spring 2013, Dolphin is introducing priority product support to reward our most loyal customers. If you hold a software maintenance agreement (SMA), any requests you make to Dolphin's product support team in the UK will be handled first. Standard telephone and email support will continue to be provided for the most current major version of any Dolphin product in active development, as well as the two previous major releases. Legacy support provided to customers with earlier versions.
Full details of what to expect from Dolphin Product Support.
Dolphin is committed to providing the best possible support for our customers and our Product Support Team; Dolphin’s Training Academy and Consultancy Services are a part of this commitment.
This Customer Support Charter exists for all Dolphin customers in the UK and Ireland, and aims to deliver a complete understanding of these support services and their response levels.
Please note: Dolphin's Sales Team is the initial point of contact for all customers with general questions, dispatch enquiries or new features requests. Contact Sales on +44 (1905)754 577 or by email at info@yourdolphin.com. Customers who have purchased their Dolphin software through a UK or international Dolphin Dealer should contact that Dealer directly for support. Find your local Dolphin Dealer.
Supported Software
Dolphin currently offer support for the following products:
