Job Vacancy: Customer Support Apprentice

Position: Fixed Term 12 months
Location: Worcester
Hours of work: 37.5 per week, 9.00 - 5.30 Monday to Friday

Dolphin exists to deliver independence to people with vision and print impairments. Dolphin does this through the development of software solutions that remove obstacles to successful learning, working and playing. Dolphin is one of the leading suppliers of software to people with low vision and dyslexia, with a distribution channel in over forty countries and products available in over twenty languages
The Role

The Role

Dolphin is working hard to improve customer experiences of its range of products and services, and is now looking to recruit a customer support apprentice, to work alongside the Customer Support team in delivering first rate service to our customers. The ideal candidate will be someone who is keen to learn about the Assistive Technology industry, with the potential and desire to progress into a more advanced support role within the company

You will

  • Assist the Product Support team with administrative tasks.
  • Create and update support documentation.
  • Work with the Product Support team to develop troubleshooting skills and in-depth knowledge of our product range to include:
  • Installation and configuration of computer hardware, operating systems and applications
  • Troubleshooting system and diagnosing software problems
  • Resolving hardware/software faults, replacing parts as required;
  • Assist with product testing
  • Provide telephone and email support to client's once appropriate troubleshooting knowledge has been gained.

The Person

Knowledge

IT literate, with good working knowledge of Microsoft Office applications

Personal Characteristics

The ideal candidate will:

  • Be customer focused, with excellent customer service skills
  • Possess a calm and empathetic telephone manner, as well as excellent written and verbal communication skills.
  • Have excellent administration skills.
  • Be enthusiastic and self motivated, and able to work under own initiative
  • Be able to work as part of a team
  • Pro-actively manage their learning and career
  • Be committed and driven to achieve, in all aspects

To apply online please visit www.apprenticeships.org.uk and view vacancy VAC000217545