Knowledge Base
Dolphin's official product Knowledge Base is a searchable database containing solutions to issues you might have with your Dolphin product. This area is regularly updated. Simply type the search term into the box below. For example "video card":
Latest Articles
Q0448: Video Card Requirements for using SuperNova on Windows 8 with Multiple Monitors.
The article describes what hardware is required if using multiple monitors on Windows 8.
Q0447: Error: “Microsoft Visual C++ Runtime Library. Runtime Error! Program C… R6025 – pure virtual function call” error is displayed and Adobe Reader stops working on a Windows 8 Pc with SuperNova 13.50 running.
The error message above is displayed when trying to read some PDF files on Windows 8 with SuperNova 13.50 running. After closing the message, Adobe Reader crashes.
Q0446: No speech output or keyboard focus on the Windows 8 Logon screen.
On loading the Windows 8 logon screen, there is no speech output or keyboard focus, despite the ““Voice at user logon” checkbox being selected in SuperNova’s “Start-up Preferences” dialog box.
Q0445: Video Card Requirements for running SuperNova on Windows 8.
This article describes the requirements for video card capability to successfully run SuperNova 13.5x and higher on a Windows 8 PC.
Q0444: Downloading Files With Guide on Windows 7
Are you having issues downloading files via the Guide Web-browser or NLS Feature in Windows 7
Most Popular Articles
Q0445: Video Card Requirements for running SuperNova on Windows 8.
This article describes the requirements for video card capability to successfully run SuperNova 13.5x and higher on a Windows 8 PC.
Q0435: Finding your version and serial number
How to find your version and serial number in Guide
Q0434: Turning on the Dolphin theme in Guide version 7
How do I turn on the new interface in Guide version 7?
Q0433: Upgrading to Guide version 7
How to upgrade Guide version 6 to version 7 with the upgrade disc
Q0408: Blank Menu or missing options on Guide
When you open Guide is the menu blank (empty) or is it missing some options such as Emails and Access a Website?
