Knowledge Base Article Number: Q0240
Created On: 18 Mar 2009
My Arabic Dolphin Screen reader / magnifier no longer functions outside of its control panel following the installation of an update.
Applies to:
- Arabic Hal, Lunar, LunarPlus and Supernova version 7.03
- SuperNova Access Suite
- SuperNova Pro
- SuperNova Magnifier
- SuperNova Reader Magnifier
- SuperNova Screen Reader
- Hal Pro
Description:
Following an Internet update to version 7.03 there is a loss of speech / magnification when the focus is outside the Dolphin product Control Panel.
Solution/workaround:
This fault is caused by the Arabic version 7.03 products incorrectly working as 30 day trial versions. When the 30 day trial period expires the Dolphin product times out causing restricted functionality. It is important to note that no error messages are displayed to indicate the end of the trial period since the Arabic release does not use product activation. If the “About” box for your Dolphin Product identifies the product as being a “Demonstration” version then the problem you are experiencing is that described. The “About” box can be accessed via the “Help” menu of your Dolphin product Control Panel. To resolve the fault download and install the relevant update patch available from the Support section of the Dolphin website. For further assistance please contact your Dolphin dealer.
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The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.
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