Knowledge Base Article Number: Q0309
Created On: 16 Mar 2011
Last Updated on: 12 Jul 2011
SuperNova support for Internet Explorer 9
Applies to:
- SuperNova Access Suite
- SuperNova Magnifier
- SuperNova Reader Magnifier
- SuperNova Screen Reader
Description:
What is Dolphin doing to introduce support for Internet Explorer 9 in SuperNova?
Solution/workaround:
SuperNova versions 12.04 and later are compatible with Internet Explorer 9.
You can read more about his at:
Supernova 12.04 and Internet Explorer 9
- If you are running a SuperNova version 12.01 to 12.03 product, you can update to a version compatible with IE9 using the "Check for Updates" item in the "Help" menu of the SuperNova Control Panel.
- If you are running a version of SuperNova older than 12.04, and are not in a position to update or upgrade your Dolphin software to at least 12.04, then you will need to downgrade to Windows Internet Explorer 8 (IE8).
To do this:
1. Press the WINDOWS KEY. The "Start" menu opens. The cursor is positioned in the search box.
2. Type "Programs and Features" (without the quotes) "Programs and Features" will be displayed in the search results.
3. Use the UP and DOWN ARROW keys to select "Programs and Features" from the search results and press ENTER. The "Programs and Features" window opens.
4. Press TAB to move to the "View installed updates" link and press ENTER. Windows will start listing installed updates - this may take up to a minute.
5. Use the UP and DOWN ARROW keys to select "Windows Internet Explorer 9" .
6. Press TAB to move to the "Organize" button.
7. Press the RIGHT ARROW to move to the "Uninstall" button and press SPACEBAR
8. Follow the prompts to remove Internet Explorer 9.
Why can't versions of SuperNova older than 12.04 be made to work with IE9?
Please read the IE9 Technical FAQ for more information.
Downloads and useful links:
Download this page
Print this article.Disclaimer
The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.
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