Knowledge Base Article Number: Q0314
Created On: 20 Apr 2011
SuperNova is not performing as expected in Microsoft Word. Quick Navigation Keys are not working, Heading Styles are not being announced and table cell co-ordinates are not being announced.
Applies to:
- SuperNova Access Suite
- SuperNova Magnifier
- SuperNova Reader Magnifier
- SuperNova Screen Reader
Description:
SuperNova provides comprehensive support for Microsoft Word. This includes Quick Navigation Keys, Heading Style announcements and Table navigation hot keys. If you find these features are not working as expected then one of the following solutions may resolve the problem.
Solution/workaround:
To resolve performance issues in Microsoft Word:
· You must start SuperNova before you run Microsoft Word. This is to allow the Dolphin Office Helper Addin to install. If you have run Microsoft Word before running SuperNova, then exit and restart Microsoft Word.
· If you open a document Word 2010 considers a security threat then Word shows the document in “Protected View”. This provides only limited access to the document. If you are sure the document is not a security threat then you can improve access to the document by turning off “Protected Mode”.
To do this:
1. Press ALT + F. Backstage View opens.
2. TAB to “Edit document” and press SPACEBAR. Word unprotects the document.
· If Microsoft Word experienced a problem and closes while SuperNova was running then Microsoft Office may disable the Dolphin Office Helper Addin. To enable the add-in you must do the following:
If running Microsoft Word XP or 2003:
1. Press ALT + H. The Microsoft Word “Help” menu opens.
2. DOWN ARROW to “About” and press ENTER. The “About” dialog box opens.
3. TAB to the “Disabled Items” button and press SPACEBAR. The “Disabled Items” dialog opens.
4. TAB to the disabled items list and select the “Dolphin Office Plugin”.
5. TAB to the “Enable” button and press SPACEBAR.
6. TAB to the “Close” button and press SPACEBAR.
7. Exit and restart Word.
If running Microsoft Word 2007 or 2010:
1. Press ALT + F. The “Office” menu opens.
2. DOWN ARROW to “Word Options” and press ENTER. The “Options” dialog box opens.
3. DOWN ARROW to “Add-ins” and TAB to the “Manage” list.
4. Select “COM Add-ins”, TAB to the “Go” button and press SPACEBAR. The “COM Add-ins” dialog box opens.
5. In the “Add-ins available” list, select “Dolphin Office Helper Addin” and press SPACEBAR. Word selects the item.
6. TAB to the “OK” button and press SPACEBAR. The dialog box closes.
7. Exit and restart Word.
Note the “Dolphin Office Helper Addin” is used in Microsoft Office Word and in Microsoft Office Outlook.
Downloads and useful links:
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The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.
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