Knowledge Base Article Number: Q0331
Created On: 13 May 2011
The Automatic Dolphin Cursor and Item Finder fail to work following the installation of Trusteer Rapport software.
Applies to:
- SuperNova Access Suite
- SuperNova Screen Reader
Description:
Some online banking sites including Natwest, Alliance and Leicester and Royal Bank of Scotland prompt users to install a piece of software called “Rapport” from “Trusteer”. Following the installation of this software, the Dolphin Cursor no longer turns on automatically when loading a web page in Internet Explorer, and the Item Finder also fails to work.
Solution/workaround:
This is known issue at the time of writing. If you would like to be kept updated on this issue, please contact support@dolphinuk.co.uk quoting reference number 14990.
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The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.
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Do you have any comments on this article? Send any comments on this article quoting article number Q0331 to support@dolphinuk.co.uk.
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