Knowledge Base Article Number: Q0337
Created On: 17 May 2011
Last Updated on: 03 Oct 2011
When attempting to launch Supernova through a Citrix session, the error: “A SuperNova component is not installed correctly. Errors dolvideo 0.Press Enter to correct the problem and reboot or Escape to continue” is displayed.
Applies to:
- SuperNova Access Suite
- SuperNova Magnifier
- SuperNova Reader Magnifier
- SuperNova Screen Reader
Description:
When attempting to launch Supernova through a Citrix session, the error: “A SuperNova component is not installed correctly. Errors dolvideo 0.Press Enter to correct the problem and reboot or Escape to continue” is displayed.Pressing ENTER to reboot does not correct the problem.
Solution/workaround:
Once Supernova has been installed to the Citrix server, you need to install andf configure the Dolphin Interceptor drivers to fuinction through a Citrix environment. For details on how to install SuperNova correctly in a Citrix environment, please ask Dolphin for information on the Citrix & Terminal Server Pack.
To do this:
Tel: +44 (0) 1905 754 577
UK Local Rate (from a BT landline): 0845 130 5353
Fax: +44 (0) 1905 754 559
Email: info@dolphinuk.co.uk
Downloads and useful links:
Download this page
Print this article.Disclaimer
The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.
Keep in touch
Do you have any comments on this article? Send any comments on this article quoting article number Q0337 to support@dolphinuk.co.uk.
I have this problem too!
If you're experiencing this issue with your Dolphin software then let us know and we will update you when more information or a fix is available:
Printed from www.YourDolphin.com.
© 2011 Dolphin Computer Access Ltd. All rights reserved.
