Knowledge Base Article Number: Q0337
Created On: 17 May 2011
Last Updated on: 25 Feb 2013
When attempting to launch Supernova through a Citrix session, the error: “A SuperNova component is not installed correctly. Errors dolvideo 0.Press Enter to correct the problem and reboot or Escape to continue” is displayed.
- SuperNova Access Suite
- SuperNova Magnifier
- SuperNova Reader Magnifier
- SuperNova Screen Reader
When attempting to launch Supernova through a Citrix session, the error: “A SuperNova component is not installed correctly. Errors dolvideo 0.Press Enter to correct the problem and reboot or Escape to continue” is displayed.Pressing ENTER to reboot does not correct the problem.
Once Supernova has been installed to the Citrix server, you need to install andf configure the Dolphin Interceptor drivers to fuinction through a Citrix environment. For details on how to install SuperNova correctly in a Citrix environment, please ask Dolphin for information on the Citrix & Terminal Server Support Pack.
To do this:
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Fax: +44 (0) 1905 754 559
Downloads and useful links:
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