Knowledge Base Article Number: Q0340
Created On: 18 May 2011
Last Updated on: 18 May 2011
A blue screen Stop Error (BSOD) is occurring when using Jaws 12 on a Windows 7 64-Bit machine with Supernova 12 installed.
Applies to:
- Jaws 12
- SuperNova Access Suite
- SuperNova Magnifier
- SuperNova Reader Magnifier
- SuperNova Screen Reader
- Dolphin Pen
Description:
Occasionally when running the Jaws 12 screen reader, a blue screen Stop Error is displayed referencing the file fsvidmir.dll.
Solution/workaround:
This is a third party fault not caused by the Dolphin product. Please contact your Jaws 12 supplier for additional information.
Downloads and useful links:
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The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.
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