Knowledge Base Article Number: Q0341
Created On: 18 May 2011
Last Updated on: 18 May 2011
Mouse movement stops occasionally on multiple monitor system with Realtime Soft Ultramon installed.
Applies to:
- Realtime Soft Ultramon
- SuperNova Access Suite
- SuperNova Magnifier
- SuperNova Reader Magnifier
Description:
On a computer with multiple monitors and Realtime Soft Ultramon installed, the mouse pointer occasionally stops when moving around the screen. This is most notable when on the Windows Desktop, but does occur in other applications.
Solution/workaround:
There is currently no known solution to this problem. Please remove Realtime Soft Ultramon for optimum performance with Dolphin magnifier products.
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The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.
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