Knowledge Base Article Number: Q0349
Created On: 24 May 2011
Last Updated on: 24 May 2011
Some areas of the screen go black after starting Supernova Screen Reader on Windows XP.
Applies to:
- SuperNova Screen Reader
- Dolphin Pen
Description:
After starting Supernova Screen Reader 12.02 on a Windows computer, some areas of the screen, or the entire screen, may appear to go black.
Solution/workaround:
There is a known issue with the Supernova Highlighting options on certain Windows XP computers running version 12.02 of Supernova Screen Reader. This issue will be fixed in a future update. If you are still experiencing the issue, you need to turn off the Highlighting options within Supernova Screen Reader.
To do this:
1. Press LEFT CONTROL + SPACEBAR. The Supernova Control Panel opens.
2. Press ALT + V. The "visual" menu opens. The focus is on the first menu items called "Highlighting On".
3. Press ENTER. This turns Highlighting off and closes the menu.
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The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.
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