Knowledge Base Article Number: Q0352
Created On: 31 May 2011
Last Updated on: 25 Nov 2011
The “Read from Here” feature announces “Reading Finished” and does not read the text in any Microsoft Word document.
Applies to:
- SuperNova Access Suite
- SuperNova Reader Magnifier
- SuperNova Screen Reader
Description:
When attempting to perform a “Read from Here” in a Microsoft Word document, the speech simply announces “Reading finished” and does not read any of the text within the document. Additionally, Supernova’s “Quick Navigation” keys do not work, for example pressing CAPS LOCK + H does not move to the next heading within the document, even though a heading is present.
Solution/workaround:
This may occur if for some reason the Dolphin Office Helper Add-in has been disabled in Microsoft Word. To correct the problem, you need to enable to Dolphin Office Helper add-in again.
To do this:
For Microsoft Office Word 2010
1. Press ALT + F. The "File" menu opens.
2. DOWN ARROW to "Options" and press ENTER. The "Word Options" dialog box opens.
3. DOWN ARROW to "Add-Ins". The "Add-Ins" pane is displayed.
4. Press ALT + A. You are placed in the "Manage" list box.
5. DOWN ARROW to "Disabled Add-Ins".
6. Tab to the "Go" button and press SPACEBAR. The "Disabled Add-Ins" dialog box opens.
7. If the "Dolphin Office Helper Add-In" is listed, press SPACEBAR to select it.
8. TAB to the "Enable" button and press SPACEBAR. This enables the "Dolphin Office Helper Add-In".
9. TAB to the "Close" button and press SPACEBAR. The "Disabled Add-Ins" dialog box closes.
10. TAB to the "OK" button and press SPABAE. This confirms your changes and closes the "Word Options" dialog box.
You must now close and restart Micso5roft Word for the change to take effect.
For Microsoft Word 2007
1. Press ALT + F. The "Office" menu opens.
2. {Press the letter I. The "Word Options" dialog box opens.
3. DOWN ARROW to "Add-Ins". The "Add-Ins" pane is displayed.
4. TAB to the "Manage" pull down list box.
5. DOWN ARROW to "Disabled Add-Ins".
6. Tab to the "Go" button and press SPACEBAR. The "Disabled Add-Ins" dialog box opens.
7. If the "Dolphin Office Helper Add-In" is listed, press SPACEBAR to select it.
8. TAB to the "Enable" button and press SPACEBAR. This enables the "Dolphin Office Helper Add-In".
9. TAB to the "Close" button and press SPACEBAR. The "Disabled Add-Ins" dialog box closes.
10. TAB to the "OK" button and press SPABAE. This confirms your changes and closes the "Word Options" dialog box.
You must now close and restart Micso5roft Word for the change to take effect.
Downloads and useful links:
Download this page
Print this article.Disclaimer
The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.
Keep in touch
Do you have any comments on this article? Send any comments on this article quoting article number Q0352 to support@dolphinuk.co.uk.
I have this problem too!
If you're experiencing this issue with your Dolphin software then let us know and we will update you when more information or a fix is available:
Printed from www.YourDolphin.com.
© 2011 Dolphin Computer Access Ltd. All rights reserved.
