Knowledge Base Article Number: Q0354
Created On: 31 May 2011
Last Updated on: 30 Nov 2011
A Supernova component is not installed correctly. Error c bar 134, 138
Applies to:
- SuperNova Access Suite
- SuperNova Magnifier
- SuperNova Reader Magnifier
- SuperNova Screen Reader
Description:
The above error message may be displayed after performing an update of Supernova 12.0x on a Windows 7 64-bit edition computer. The number shown in the error may differ.
Solution/workaround:
This may occur if some Supernova files have not been updated correctly. You can manually copy these files into the correct location on the computer.
To do this:
1. Navigate to the Supernova 12.03 installation directory. By default this is one of:
C:\Program Files (x86)\Dolphin\Snovasuite1203
C:\Program Files (x86)\Dolphin\SnovaMag1203
C:\Program Files (x86)\Dolphin\SnovaRead1203
C:\Program Files (x86)\Dolphin\SnovaReadMag1203
2. Copy the following files to the Windows clipboard:
Dolcbar2.dll
Dolsrvcbar2.exe
3. Navigate to the following directory on the same computer:
C:\WINDOWS\SYSWOW64
4. Paste the two files copied to the clipboard in step2 into the above location. Replace any existing files of the same name.
Note: You may need to stop the Dolphin Cbar2 Service from running in order to perform the above steps.
To do this:
1. Press WINDOWS KEY + R. The "Run" dialog box opens.
2. Type the following then press ENTER:
Services.msc
3. The "Services" dialog box opens. Locate the item named "Dolphin CBar Service 2" and open this.
4. Press the "Stop" button to stop the service from running.
5. After perfuming the previous steps to copy the files into the SYSWOW64 directory, press the "Start" button top start the service again.
Downloads and useful links:
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The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.
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