Knowledge Base Article Number: Q0360
Created On: 02 Jun 2011
Last Updated on: 02 Jun 2011
After attaching a second monitor to a computer, the message “The Graphics Driver Interceptor is not installed. It needs to be installed. Press Enter to install and reboot, or Escape to continue without the Interceptor” is displayed when starting Supernova.
Applies to:
- SuperNova Access Suite
- SuperNova Magnifier
- SuperNova Reader Magnifier
- SuperNova Screen Reader
Description:
The above error message may be displayed after attaching a second monitor to a PC or laptop running a Supernova/Lunar/LunarPlus/Hal version 11.58 or earlier product.
Solution/workaround:
Version 11.58 and earlier Dolphin access products do not support the use of multiple monitors. The first version to support this was version 12.01.
- A 30-day evaluation of the latest version of Supernova can be obtained from our Download a Demo page.
- More details on Supernova's multiple monitor support can be found on our Supernova Product Page.
Downloads and useful links:
Download this page
Print this article.Disclaimer
The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.
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