Knowledge Base Article Number: Q0363
Created On: 09 Jun 2011
Last Updated on: 13 Jun 2011
Alternative methods for reading problematic HTML emails in Outlook 2007
Applies to:
- Outlook 2007
- SuperNova Access Suite
- SuperNova Screen Reader
- Dolphin Pen
Description:
Some HTML emails such as newsletters and marketing messages are difficult to navigate using Outlook’s built in cursor, as it fails to move around the email in a logical manner, and often gets stuck and will not move to text within the message.
Solution/workaround:
To work around this issue, if you are having trouble reading a particular HTML email, you can view the email in your web browser instead. This means that the Dolphin Cursor can be used to successfully read the message.
To do this:
1. Open the email you are having problem with.
2. Press H. This opens the "Message" tab of the Ribbon.
3. Press X. This opens the "Other Actions" drop down button.
4. Press V. This activates the "View in browser" item.
The email will then open in your default web browser.
Alternatively, you can also choose to open all messages in Plain Text.
To do this:
1. From the Outlook Inbox, press s ALT + T. The "Tools" menu open.
2. Use the UP and DOWN ARROW keys to select "Trust Centre" and press ENTER. The "Trust Centre" dialog box opens.
3. Use the UP and DOWN ARROW keys to select "Email Security".
4. TAB to the "Read all standard mail in plain text"
5. Press SPACEBAR. This selects the checkbox.
6. TAB to the "OK" button and press SPACEBAR. This confirms your changes and closes the dialog box.
7. Restart Outlook for the changes to take effect.
Downloads and useful links:
Download this page
Print this article.Disclaimer
The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.
Keep in touch
Do you have any comments on this article? Send any comments on this article quoting article number Q0363 to support@dolphinuk.co.uk.
I have this problem too!
If you're experiencing this issue with your Dolphin software then let us know and we will update you when more information or a fix is available:
Printed from www.YourDolphin.com.
© 2011 Dolphin Computer Access Ltd. All rights reserved.
