Knowledge Base Article Number: Q0367
Created On: 28 Jun 2011
Last Updated on: 05 Jan 2012
Following the installation of Zoomtext 9.1, the error “A Supernova component is not installed correctly. Error dolvideo 0. Press Enter to correct the problem and reboot, or press cancel or escape to continue working” is displayed when starting Supernova.
Applies to:
- SuperNova Access Suite
- SuperNova Magnifier
- SuperNova Reader Magnifier
- SuperNova Screen Reader
Description:
The above error message may be displayed when attempting to start Supernova on a Windows XP computer with Zoomtext 9.1 installed. Pressing ENTER to reboot does not correct the problem.
Solution/workaround:
A Registry entry needs to be added to resolve this issue caused by the Zoomtext video hook. Please only attempt the following if you are familiar with the Windows Registry Editor. If you are not, please contact Dolphin Product Support who can assist you with these changes.
1. Create a new sub key in the following location called "Add".
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Dolboot
2. Create another sub key under "Add" called "dcmc0d0"
3. Under the "dcmc0d0" key create a Multi String value called "name" and enter the data as "dcmc0d0"
4. Under the "dcmc0d0" key also create a DWORD value called "type" and enter the data as "0"
5. Restart the PC.
If you continue to have problems please contact Dolphin Product Support.
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The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.
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