Knowledge Base Article Number: Q0372
Created On: 15 Sep 2011
Last Updated on: 02 Apr 2012
Dolphin Guide reports that the PDF Reader is not installed.
Applies to:
- Dolphin Guide
- Guide HandsFree
Description:
When choosing the "Open a PDF document" menu item in Dolphin Guide an error message appears stating "Sorry the option is not available please ensure that Adobe P D F reader is installed".
Solution/workaround:
If you have Adobe Reader installed and continue to experience this error message then this can be resolved by modifying a setting within Adobe Reader. You need to make this adjustment outside of Dolphin Guide.
To do this:
- Exit Dolphin Guide.
- Run Adobe Reader.
- Press CONTROL + K or open the "Edit" menu and select "Preferences". The "Preferences" dialog box opens.
- Use the Arrow Keys to select the "Internet" category.
- TAB to the "Display PDF in browser" check box and press SPACEBAR to select this check box.
- TAB to the "OK" button and press SPACEBAR.
- Press ALT + F4. Adobe Reader exits.
- Run Guide.
Access to your PDF documents using Dolphin Guide should now be available.
Downloads and useful links:
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Print this article.Disclaimer
The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.
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