Knowledge Base Article Number: Q0384
Created On: 06 Dec 2011
After installing SuperNova on a Windows XP desktop computer containing an ATI Radeon X800 video card, SuperNova fails to magnify and displays a message stating “The error code is 3”.
Applies to:
- SuperNova Access Suite
- SuperNova Magnifier
- SuperNova Reader Magnifier
Description:
After starting SuperNova on a computer matching the above description, SuperNova fails to magnify and displays the above error message.
Solution/workaround:
To resolve this problem please update your video card drivers to at least version 10.02 of the ATI Catalyst drivers.
ATI Drivers Download
http://support.amd.com/us/gpudownload/Pages/index.aspx
Downloads and useful links:
Download this page
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The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.
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