Knowledge Base Article Number: Q0386
Created On: 14 Dec 2011
Dolphin Pen Interceptor does not display magnifier buttons at the Windows 7 logon screen.
Applies to:
- SuperNova Access Suite
- SuperNova Magnifier
- SuperNova Reader Magnifier
- Dolphin Pen
Description:
After installing the latest Dolphin interceptor package to give Dolphin Pen users access to workstations, the logon screen does not display the magnification buttons and there is no “Startup Preferences” option in the Control Panel to enable this.
Solution/workaround:
You can enable the Logon screen magnification feature on a workstation. To do this:
1. Open a command prompt window and navigate to where you downloaded and extracted the Dolphin Interceptor and Auto start package, for example C:\DolphinInterceptor1201
2. Navigate into the "Interceptor" folder
3. Run the following two commands:
doleoaclient.exe -kSupernova1206 -l00044 -settings
doleoaclient.exe" kSupernova1206 -l00044 -settings -Logon
4. Restart the computer. The magnification buttons should now display at the Windows logon screen.
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The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.
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