Knowledge Base Article Number: Q0390
Created On: 01 Feb 2012
Last Updated on: 01 Feb 2012
Unable to open the Dolphin Guide 6 Web Browser when Avast! Free Antivirus is installed.
Applies to:
- Dolphin Guide
- Guide HandsFree
Description:
When you attempt to open the Web Browser within Guide 6 on a machine running Avast! Free Antivirus software, the web browser fails to open and Guide appears to close.
Solution/workaround:
This may occur due to the Avast! "Sandbox" feature blocking Guide from accessing the Internet. You can add an exception to tell Avast! To allow Guide access to the Internet.
To do this:
NB: these steps need to be carried out within Windows, so some assistance may be required.
1. From the Avast! Antivirus user interface, choose the option called "Additional Protection"
2. Now press the "Settings" button. The Sandbox Settings window opens.
3. Press the "Browse" button. You will now need to browse to the executable file that opens the Guide Web Browser.
The file path by default will be:
C:\Program Files\Dolphin\Dolphin Guide\GuideWB\_GuideWB.exe
4. With the file"_GuideWB.exe" added to the list, choose OK to save the changes.
5. Restart the PC.
Downloads and useful links:
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The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.
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