Knowledge Base Article Number: Q0397
Created On: 22 May 2012
FIXED: The system freezes upon closing Microsoft Publisher 2010 on a system that has had SuperNova version 11 installed.
Applies to:
- SuperNova Access Suite
- SuperNova Magnifier
- SuperNova Reader Magnifier
- SuperNova Screen Reader
- Dolphin Pen
Description:
When closing Microsoft Publisher 2010 on machines containing the version 11 Dolphin Interceptor driver, the entire system freezes.
Solution/workaround:
This issue was resolved in SuperNova version 12.01. If you are still encountering this problem after using SuperNova version 12, you may need to uninstall the version 11 from the computer. Please run the "uninstallinterceptor.bat" file from the following download to do this:
http://195.171.72.178/updatesandpatches/DolphinAutoStartDCMInterceptor1158.exe
Downloads and useful links:
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The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.
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