Knowledge Base Article Number: Q0399
Created On: 23 May 2012
Last Updated on: 29 May 2012
Problems reading PDF documents in Adobe Reader 10 on Windows XP using Dolphin SaySo
Applies to:
- SaySo
Description:
It has been reported that SaySo experiences difficulties reading PDF documents in Adobe Reader 10 on XP computers. After investigation, the issue has been diagnosed as being caused by Adobe Reader's "protected mode" in Adobe Reader 10.
Solution/workaround:
Protected Mode was introduced in Adobe Reader 10. Opening PDF documents in Protected Mode prevents assistive technology such as SaySo from reading the document. In Windows 7 and Vista, Adobe Reader disables Protected Mode when assistive technology such as SaySo is present. However, when using Windows XP, Adobe Reader does not disable Protected Mode automatically when assistive technology is present.
To turn Protected Mode in Adobe Reader 10 OFF:
- Go to the 'Edit' menu
- Select 'Preferences'
- Select 'General'
- Toggle the option 'Enable Protected Mode at startup' OFF
- Restart Adobe Reader
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The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.
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