Knowledge Base Article Number: Q0418
Created On: 10 Sep 2012
KNOWN ISSUE: Unable to access a web based FTP location in Internet Explorer
Applies to:
- SuperNova Access Suite
- SuperNova Magnifier
- SuperNova Screen Reader
Description:
When you attempt to access some FTP locations using Internet Explorer, the web page continually refreshes when SuperNova 13.01 is running.
Solution/workaround:
This is a known issue with some FTP sites and will occur when running SuperNova 13.01 whilst accessing the FTP site through the Windows Internet Explorer web browser.
This issue is expected to be fixed in the forthcoming 13.02 update patch. Please contact Dolphin to enquire as to the release date of this update, or choose “Check for Updates” found in the “Help” menu of the SuperNova Control Panel.
If you are using magnification and do not require use of the screen reader, you can work around the problem by changing the SuperNova map file. Please note that doing so will reduce functionality in the screen reader aspects of SuperNova however.
To do this:
1. Click on any blank area of the website to make sure Internet Explorer has the focus.
2. Press LEFT CONTROL + SPACEBAR. The Supernova Control Panel opens.
3. Press ALT + F. The "File" menu opens,
4. Use the UP and DOWN ARROW keys to select "New" and press ENTER. A sub menu opens.
5. Use the UP and DOWN ARROW keys to select "Map" and press ENTER. The "Select Map File" dialog box opens.
6. Use the UP and DOWN ARROW keys to select the "Use an existing map file" radio.
7. TAB to the list of available map files.
8. Use the UP and DOWN ARROW keys to select the item called "Internet Explorer 5.0 v2.02".
9. TAB to the "OK" button and press ENTER. This will close the dialog box and confirm your changes.
10. Close Internet Explorer and then open again. The problem should now be gone.
Please quote reference OT26601 when contacting Dolphin about this issue.
Downloads and useful links:
Download this page
Print this article.Disclaimer
The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.
Keep in touch
Do you have any comments on this article? Send any comments on this article quoting article number Q0418 to support@dolphinuk.co.uk.
I have this problem too!
If you're experiencing this issue with your Dolphin software then let us know and we will update you when more information or a fix is available:
Printed from www.YourDolphin.com.
© 2012 Dolphin Computer Access Ltd. All rights reserved.
