Dolphin Guide and the BBC Listen Again service
An update for Dolphin Guide computer users.
25th Nov, 2011
As many of you are aware, the BBC recently made some changes to the Listen Again facility for radio shows. Dolphin is rarely informed in advance of any changes that they make and so this was totally unexpected to us. Unfortunately the changes that were made resulted in the facility becoming inaccessible to Dolphin Guide users - some of you may have experienced problems trying to use the Listen Again feature recently.
We have been communicating with the head of accessibility at the BBC to discuss possible methods we might use to fix things for our users. As a listener, you might like to get in touch with the BBC to share your experiences too!
Dolphin has now written a fix that will enable Guide users to listen to, play and stop radio shows, this partial fix will be available in version 6.0.28. (Update version 6.0.27 is currently going through testing, after which will be able to test the new BBC fix and then send it out to you).
We would like to apologise for the frustrations and inconveniences this issue has likely caused you, and would reassure you that we have worked to resolve it as soon as possible. As you can imagine it is very frustrating for Dolphin and our team of developers.
In the meantime, there is a workaround which you can use to access your favourite radio shows (thank you to Paul Benson for posting this on the forum this week). Details below.
All you need to do it visit the BBC website and find the Listen Again page for your programme. Each BBC station has it's own web address such as:
www.bbc.co.uk/radio4 OR www.bbc.co.uk/radio2 Once you are on the main page for the radio station navigate to the 'Programmes' list and click the link for the programme you want. Then when on the Programme page, find the 'Listen Again' link. Unfortunately, using the web browser, then there is no way to access the playback controls, so the volume output is fixed, and there is no way to skip forward and backward, but for some it will be better than not listening at all.
