Dolphin Guide Case Study: Sue stays in touch with family
Happiness is being able to read your very first email without having to wait for your 8-year old son to come home from school to help you. I've lost count of how many IT courses I've taken since I acquired my laptop. Over the years a succession of cheerful, enthusiastic and above all patient instructors have beaten a path to my door confident that within a week, a month, a year, I would be surfing the net, firing off emails, downloading happy snaps of globe trotting gap-year children, as computer literate as the rest of the world. It would take a little getting used to, they admitted, a little practice but once I'd got the hang of the basics I'd be away, breezing along the virtual highway of the World Wide Web like Schumacher in his Ferrari.
Dream on! I wasn't just a little slow, I was a complete klutz! The more I grappled with the mysteries of Alt and Tab and Shift, the more impenetrable they and their fellow conspirators Control, Escape and Slash became. I gave up.
Who needs the Internet, I told myself. I'd learn to do something useful, like knitting.
And then someone told me about Dolphin Guide. It's easy peasy they said, it's idiot proof, a breeze, even you could do it. And guess what, they were right!
Minutes, well ok hours, after my Dolphin Guide trainer had gone (he'd only been here for the afternoon), I'd sent my daughter in Moscow a long more or less legible email and before you could say "smerch", she had sent me her reply. It included, wait for it, an attachment, photos of my two small grandsons in the bath, which I successfully downloaded and printed. Christmas came early that year!
The secret of Dolphin Guide is its simplicity. Please choose your option, it says, as if you were on the phone, press 1 for emails, 2 to write a letter, 3 to search the Web, 4 to read a book or document etc. If it had given me the option to order a Chinese takeaway I wouldn't have been surprised. Why on earth didn't anyone come up with it sooner. I could have become a nerd years ago!


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