Sales FAQs

Deliveries

• How do I place an order?
• Can I have my order sent to an alternative address?
• How much is delivery?
• When will my order be delivered?

Payments

• How can I pay for my Dolphin Goods?
• When is my payment taken?
• Why do I have to supply my CVV number off the back of my card?
• How secure is it to order online?

Pricing

• Do Dolphin offer discounts for customers with disabilities?
• How can I find out the exact price of a product?
• Can I get VAT exemption?
• Can I get a free, no-obligation quote before I decide to place an order?

Refunds

• How are refunds made?
• What if I cancel my order?
• Is postage and packaging refunded if I return an item?
• What are the terms of the 30-day extended warranty?
  This offers all customers the opportunity to return any goods which they are not satisfied with, either because of their quality, fitness for use or if their functionality is impaired in any way. The full product must be returned to either us or your dealer, with proof of purchase, within 30 days for a full refund. Refunds will only be granted if the product has not been activated. Dolphin products allow 30 days use before activation is required. Full details can be found in the Dolphin product End user Licence Agreement (EULA). For Guide and Guide Handsfree products, refunds will only be granted if a valid deactivation code is supplied with the returned goods.
• If I cancel my order how long will it take for me to be refunded?

Returns

• Who should I contact if my product becomes faulty?
• How do I return goods?

 

If you do not see the answer to your query here, please contact our sales team.