Sales FAQs

Deliveries

• How do I place an order?
• Can I have my order sent to an alternative address?
• How much is delivery?
• When will my order be delivered?

Payments

• How can I pay for my Dolphin Goods?
• When is my payment taken?
• Why do I have to supply my CVV number off the back of my card?
• How secure is it to order online?

Pricing

• Do Dolphin offer discounts for customers with disabilities?
• How can I find out the exact price of a product?
• Can I get VAT exemption?
• Can I get a free, no-obligation quote before I decide to place an order?

Refunds

• How are refunds made?
• What if I cancel my order?
• Is postage and packaging refunded if I return an item?
• What are the terms of the 30-day extended warranty?
• If I cancel my order how long will it take for me to be refunded?
  If you cancel your order or arrange a return of an item a refund will be processed within 24 hours (on a working day). Cancelled orders where the item has not been shipped will also be refunded within 24 hours (on a working day). If the order has been shipped before a cancellation is received, we will need to wait till the item comes back to us, before a refund can be made.

Returns

• Who should I contact if my product becomes faulty?
• How do I return goods?

 

If you do not see the answer to your query here, please contact our sales team.