Sales FAQs

Deliveries

• How do I place an order?
  We currently only accept online orders from customers in the UK. If you are ordering from Sweden or the USA you can either contact the local Dolphin sales team or your nearest dealer. We have a network of local dealers in 40 countries around the world. Please visit our dealer zone to find your nearest dealer. If there is not currently a dealer operating in your country please contact our sales team in the UK to discuss your requirements.
• Can I have my order sent to an alternative address?
• How much is delivery?
• When will my order be delivered?

Payments

• How can I pay for my Dolphin Goods?
• When is my payment taken?
• Why do I have to supply my CVV number off the back of my card?
• How secure is it to order online?

Pricing

• Do Dolphin offer discounts for customers with disabilities?
• How can I find out the exact price of a product?
• Can I get VAT exemption?
• Can I get a free, no-obligation quote before I decide to place an order?

Refunds

• How are refunds made?
• What if I cancel my order?
• Is postage and packaging refunded if I return an item?
• What are the terms of the 30-day extended warranty?
• If I cancel my order how long will it take for me to be refunded?

Returns

• Who should I contact if my product becomes faulty?
• How do I return goods?

 

If you do not see the answer to your query here, please contact our sales team.